Reflective InsighTS
Website terms and conditions
Website terms and conditions
1. Thank you for visiting our website. This website is owned and operated by Reflective Insights Pty Ltd (ACN 635 740 162). By accessing and/or using this website and related services, you agree to these terms and conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.
2. In these Terms, 'us', 'we' and 'our' means Reflective Insights Pty Ltd.
Accuracy, completeness and timeliness of information on our website
3. The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we take reasonable steps to ensure that the information on our website is correct and up to date, to the extent permitted by law, including the Australian Consumer Law, we make no warranty or guarantee regarding the information contained on this website.
4. If you believe any information on our website is inaccurate, out of date or misleading, please bring it to our attention by messaging our privacy officer here.
5. We may, from time to time and without notice, change or add to the website (including the Terms, our Privacy Policy and our Master Services Agreement) or the information or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up to date.
6. To the extent that you engage us to perform services for you, the version of the Master Services Agreement which appears on our website at the time of our engagement is the relevant Master Services Agreement that will govern our relationship. If you have any questions or concerns with respect to the terms of the Master Services Agreement or the manner in which you may request services from us, please contact us here.
Links to third-party sites
7. We may provide links to other internet sites from time to time. Where we do so, we are providing you with information only – the other internet sites are not under our control. While we take care in providing these links as suitable reference resources, due to the changing nature of content, it is your responsibility to make your own investigations, decisions, enquiries about information retrieved from other websites. We cannot accept responsibility or liability for any loss, damage, cost or expense that you may incur as a result of the use of or reliance upon the materials or information that appears on a linked website.
8. Our provision of these links does not imply our endorsement, support or commercial gain. Similarly, you should not interpret our absence of a link to any third-party website as a criticism or comment by us on the provider or content of that website.
9. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
Collection of information
10. We collect personal information about you in order to respond to enquiries, provide you with services and for purposes otherwise set out in our Privacy Policy.
We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our services to you.
Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us here.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.
Promotions and competitions
11. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.
Our intellectual property
12. Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).
13. Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on basis set out in these Terms and, where applicable, as expressly authorised by us and/or our third-party licensors.
14. Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.
Your obligations
15. This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
16. You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
uploading files that contain viruses that may cause damage to our property or the property of other individuals;
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.
Warranties, disclaimer and liability
17. In Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Act are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.
18. To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.
19. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
20. Subject to these Terms and the Master Services Agreement (in circumstances where we enter a contractual arrangement with you), and to the extent permitted by law, in no event will we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
Jurisdiction and governing law
21. Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.